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  1. Do you have a money-back guarantee?
  2. What can I do with Control panel?
  3. What Web Mail interface do you provide?
  4. If I sign up for a reseller account, is it free to upgrade if I need to in the future?
  5. Do you accept request for custom plans?
  6. Does your reseller plans offer separate Control Panels for the reseller and the end user?
  7. Do you have AWStats installed?
  8. Can I Transfer an Existing Domain from my hosting provider?
  9. How long does it take to setup a new account?
  10. Can I upgrade from one account type to another?
  11. Will I be able to access my domain name with or without the www?
  12. Can I Update My Pages As Often As I Want?
  13. Are There Any Restrictions On The Content of My Site and Use of My Account?
  14. Can I subdivide my space and resell it?
  15. Do you support third-level domains or subdomains?
  16. What ASP Components do you offer/installed on Windows Servers?
  17. What kind of connection does Vilords Technologies have to the Internet backbone?
  18. How would I check my e-mail?

1. Do you have a money-back guarantee?
Yes, we give a 15-days money back guarantee, but this is valid only if we failed to provide any of the features promoted by us. Please read our Money Back Guarantee Policy.

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2. What can I do with Control panel?
This aspect of Control Panel allows to give the users authority to manage their own scenario with least amount of outside intervention, The Control Panel can perform following actions:

  • Change and admin your passwords.
  • Add/Remove/Edit/Admin your email accounts, forwarders and auto responders.
  • Admin your FTP account & Password
  • View and admin your Statistic server.
  • Admin your Password Protected Folders.
  • Admin your ODBC/DSN connections
  • Admin your sub domains
    and much more...

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3. What Web Mail interface do you provide?
We provide Mail Enable Professional Edition ( http://www.mailenable.com )

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4. If I sign up for a reseller account, is it free to upgrade if I need to in the future?
Yes, you can upgrade your package anytime for free.

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5. Do you accept request for custom plans?
Right now we do not have a special form for ordering custom plans. You may email us at sales@vilords.net and we will setup a custom plans for your requirements.

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6. Does your reseller plans offer separate Control Panels for the reseller and the end user?
Yes, our resellers get HELM Control Panel and the same for their clients.

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7. Do you have AWStats installed?
Yes, we do have AWStats installed on our servers.

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8. Can I Transfer an Existing Domain from my hosting provider?
YES, you can transfer your existing hosting account or email from your old host with no downtime!

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9. How long does it take to setup a new account?
We usually finish setting up new accounts within 10 minutes, but starting processing an order may take up to 6 to 10 hours from the time of submitting the order, but in general it takes between 1 to 2 hours.

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10. Can I upgrade from one account type to another?
Yes, you can upgrade to any plan at any time free of cost.

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11. Will I be able to access my domain name with or without the www?
Yes, you will be able to access the domain name with or without the www in front. For example, you could access the domain name "any-name.com" by going to "www.any-name.com" as well as "any-name.com"

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12. Can I Update My Pages As Often As I Want?
You have unlimited access to your site via FTP or FrontPage 24-hours a day. As such, you can create and maintain your web pages on your own computer and upload files to your web site at your leisure. You can change and update your site as often as you want to.

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13. Are There Any Restrictions On The Content of My Site and Use of My Account?
Yes we have some restrictions, we don't allow adult material. Please see our terms of service for detailed information on the permitted content for your web site and use of your account.

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14. Can I subdivide my space and resell it?
No, you cannot resell space within your account. Only reseller accounts can resell their accounts.

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15. Do you support third-level domains or sub domains?
Yes, we support third level domain names such as "subdomain.yourdomain.com" however we do not allow sub directory pointers.

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16. What ASP Components do you offer/installed on Windows Servers?
Following ASP components are already installed and more will be added regularly

AspCrypt ( http://www.weberie.com )
ASPEmail ( http://www.aspemail.com )
ASPSmartUpload ( http://www.aspsmart.com )
ASPTear ( http://www.alphasierrapapa.com )
CDONTS
Dundas ASPMAil (http:// www.dundas.com )
Dundas ASPUpload ( http://www.dundas.com )
GUIDMaker ( http://www.weberie.com )
Imagesize ( http://www.serverobjects.com - free component )
Lastmod ( http://www.weberie.com )
W3Jmail ( http://www.dimac.net )
W3SiteTree ( http://www.dimac.net )
W3ServerInfo
MS Office XP Web Components

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17. What kind of connection does Vilords Technologies have to the Internet backbone?
We are online with Frontier Global Center® via their OC12 fiber optic cable. FGC is a Tier 1 provider which also provides Internet bandwidth to Yahoo®, Netscape®, and eBay®.

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18. How would I check my e-mail?
You need to use an e-mail client such as Eudora Mail, Outlook or Outlook Express and setup a POP3 account on there. Your mail server is found at mail.yourdomain.com.

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